📄 Terms and Conditions

Effective Date: May 13, 2025

1. Terms

By accessing this website, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and accept responsibility for compliance with any applicable local laws. If you do not agree, you are prohibited from using this site. All materials on this website are protected by copyright and intellectual property laws.

2. Use License

a. You are granted a temporary, non-exclusive license to view and use materials on the Synaptic Sales website for personal, non-commercial use only.

b. Under this license, you may not:

Modify or copy materials. Use materials for commercial purposes or public display. Attempt to reverse engineer any software. Remove any copyright or proprietary labels. “Mirror” or copy the materials on another server.

This license terminates if you violate these terms and may be revoked at any time.

3. Disclaimer

Materials on this website are provided “as is.” Synaptic Sales makes no warranties (expressed or implied), including but not limited to warranties of merchantability or fitness for a particular purpose. We do not guarantee accuracy or reliability of any materials displayed.

4. Limitations

Synaptic Sales is not liable for any damages resulting from the use or inability to use the materials on this website, including data loss, business interruption, or profit loss, even if we have been advised of such possibility.

5. Accuracy of Materials

Content on this website may include technical or typographical errors. Synaptic Sales does not warrant that materials are complete or current and may change them without notice.

6. Links

Synaptic Sales has not reviewed all sites linked to this website and is not responsible for their content. Use of linked websites is at the user's own risk.

7. Modifications

We may revise these Terms of Service at any time. By continuing to use this website, you agree to the current version.

8. Refund Policy

You may request a refund for incomplete services or deliverables. Once a product or service has been unblocked, accessed, or used, it will be considered complete and non-refundable.

9. Governing Law

These terms are governed by the laws of the Netherlands, and any disputes shall be subject to the exclusive jurisdiction of the courts in Utrecht, Netherlands.

10. Cancellations & Refunds

At Synaptic Sales, every client engagement involves a significant amount of custom setup, integration, and onboarding work. From the moment your service is activated, we begin allocating time and resources to configure your system, personalize workflows, and connect third-party tools on your behalf.

Because of this hands-on implementation, we operate under the following cancellation and refund terms:

a. All payments are final once onboarding begins. Refunds will not be issued for any service after setup work has commenced, including but not limited to technical configurations, platform access, or initial consultations.

b. A minimum 30-day notice is required for all cancellations. This applies to monthly subscriptions, recurring services, and platform usage. No cancellations will be processed retroactively, and no partial refunds will be issued for unused time within an active billing cycle.

c. Clients are welcome to cancel at any time following the notice period. Upon cancellation, service will continue through the end of the current billing term.

d. In rare cases where Synaptic Sales chooses to issue a discretionary refund, this will only apply to the unused portion of services beyond the 30-day notice window, and will exclude all setup-related fees or labor.

By signing up for our services, you acknowledge and agree to these terms, and understand that significant manual effort goes into ensuring your business is onboarded and supported effectively.

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🔐 Privacy Policy

Effective Date: May 13, 2025

At Synaptic Sales, your privacy is critically important to us. This policy explains what information we collect, why, and how we protect it in compliance with the

General Data Protection Regulation (GDPR)

.

1. Information We Collect

We only collect personal data necessary to provide our services, such as:

Name and contact details, Company information, Communication preferences, Analytics and usage data, Phone and SMS data if integrated with our platform

2. Legal Bases for Processing

We process your data under one or more of the following legal bases:

Consent (e.g., newsletter sign-up)Contractual obligation, Legitimate interest, Legal compliance

3. Your Rights Under GDPR

You have the right to:

Access your data, correct or update inaccurate data, request deletion of your data, withdraw consent at any time, object to data processing, or lodge a complaint with Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

To exercise any of these rights, please email us at: [email protected]

4. Data Retention

We only retain personal data as long as necessary to provide services or meet legal obligations.

5. Data Sharing

We do not sell your data. We may share it with third-party processors for business functions (e.g., Twilio, Stripe, or CRM tools), all of which are GDPR-compliant.

6. Data Transfers

If we transfer data outside the EU (e.g., to US-based tools), we ensure appropriate safeguards are in place, such as

Standard Contractual Clauses (SCCs)

.

7. Security

We use industry-standard methods to protect your data from unauthorized access, alteration, or disclosure.

8. Contact

For questions or concerns, email:

[email protected]

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🍪 Cookie Policy

Effective Date: May 13, 2025

This Cookie Policy outlines how Synaptic Sales uses cookies on our website.

1. What Are Cookies?

Cookies are small files stored on your device that help us recognize your browser and remember your preferences or activity.

We use: Session cookies (expire when you close your browser)Persistent cookies (stay longer to remember preferences)First-party cookies (set by us)Third-party cookies (set by partners like Facebook or Google)

2. Types of Cookies

We Use Essential Cookies: Required for basic website functionality. Functionality Cookies: Remember your preferences and settings. Analytics Cookies: Help us analyze website performance. Social Media & Marketing Cookies: Used for remarketing or interaction tracking (only with consent).

3. Consent and Control

Upon first visit, you’ll be presented with a cookie banner where you can

accept or customize your cookie preferences. You can change these at any time via your browser or our cookie settings.

To learn more about cookie management, visit internetcookies.org